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Frequently Asked Questions

Below is a list of common questions that we’ve been asked, grouped by topics.

1 GENERAL
1.1 Where are you based?

We are a UK company based in Bethnal Green, in East London. See Contact Us page.

1.2 Can I visit you to view the products/systems?
Yes, you are very welcome to visit our showroom In Bethnal Green, in East London. If you are travelling a long way, it is advisable to call beforehand to double check we have your products (we hold most products in stock).

1.3 Do you offer trade discounts?
Yes. All of our products have volume discounts, so the more items you order the cheaper the unit price. Read more here.

1.4 What is your returns policy?
We offer a “no quibble” 10 Day return policy, whereby we will refund you the value of the products less any delivery costs. Read more here.

1.5 Are fitting instructions supplied?
Yes, all of our products come with full fitting instructions and are relatively straightforward for you to install yourself - requiring a similar DIY/skill level to fitting a set of shelves (use of drill, wall plugs, screws, spirit levels etc).

1.6 Do you offer a fitting service?
Yes, our fitting service is available for most products, to companies and private homes based in London and the South East.

All of our products come with full fitting instructions and are relatively straightforward for you to install yourself - requiring a similar DIY/skill level to fitting a set of shelves (use of drill, raw plugs, screws, spirit levels etc).

If you prefer, our team of trained installers can take care of fitting our picture display products for you, including hanging your pictures.This will follow Health and Safety leglisation at all times, including use of Method Statements. Our company is fully insured, including Public Liability Insurance. 

Our fitting service is currently available to companies and private homes based in London and the South East. We have a transparent and honest pricing system, as set out below: 

Minimum Call Out Fee (including first hour of work by one installer):

Thereafter, our labour fees are £42 per hour per installer, with work charged in 15 minute increments. 

If you are based in the UK, but outside of London/Home Counties, we may still be able to offer our fitting service. Please contact us with your needs and we will provide you with an estimate.
 

1.7 How does the ordering process work?
Step 1: You place an order on our website
Step 2: We send you an e-mail to acknowledge that we have received your order.  Please note that this does not mean that your order has been accepted. 
Step 3: We process your order and will send you an email to confirm when the goods have been sent out to you (the Dispatch Confirmation).  Please note your order is only accepted - and the contract between us formed - when we send you the Dispatch Confirmation. 


2 DELIVERY & LEAD TIMES
2.1 Where do you deliver your products to?

We use leading national and international courier companies, which allow us to reliably and cost-effectively deliver our products to UK, Europe, USA and Canada.

2.2 Do you export your products to other countries?
We do regularly export to other countries in the world. Please Contact Us with your needs (the products and quantities that you’d like to order) and we will email you a quote for the delivery costs. 

2.3 What are your typical delivery costs?
We offer a variety of delivery options, depending on the size of your order and how quickly you need it, please see here for our delivery rates.

2.4 How long does it usually take before my order is sent out?
The majority of our orders are sent out within 3-5 working days of placing your order online.
Occasionally, if a product is out of stock, it may take 10-15 working days before your order is sent out.
In the unlikely event that it is going to take more than 15 working days to send out your order, we will contact you to inform you about the delay. We will ask you if you are happy to wait, or give you the option to cancel/amend your order.


3 PAYMENT
3.1 Which payment methods do you accept?

We accept the following Credit / Debit Cards: Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, JCB, Visa Electron and Maestro.
We also accept payment by PayPal, cheque (in pound sterling) and Bank Transfer (BACS/CHAPS).
Please note your order will not be dispatched until after payment has cleared.

3.2 Can I pay in different currencies?
Yes. Being a UK based company, our base currency on our website is set at Pounds Sterling (£’s).
Customers can select the following currencies – by using the link on the top right hand side of the website - and the entire shop is then automatically converted into this currency based on current exchange rates:
Euro (EUR), US Dollar (USD), Canadian Dollars (CAD).