Delivery
1) Standard UK Mainland Delivery Rates
Most of our products are sent out within UK Mainland* for which we offer a variety of delivery options, depending on the size of your order and how quickly you need it, as per the table below
| Delivery Options |
Flat Delivery Rate
(exc VAT) |
Max Weight?
(kg) |
Max Size?
(cm) |
Max Order Value?
(£'s inc VAT) |
Tracking Available?
|
Notes
|
| Small Parts Jiffy Bag: UK Royal Mail 2nd Class |
£2.90
|
0.75kg
|
Length: 35cm
Width: 25cm Depth: 2.5cm |
£30
|
No
|
Unsigned for 2nd Class
|
| Small Parcel: UK Royal Mail 1st Class Signed For |
£6.90
|
2kg
|
Length: 45cm
Width: 35cm Depth: 16cm |
£80
|
No
|
Signed for 1st Class
|
| Rolled Prints in Tube: UK Royal Mail 1st Class Signed |
£7.50
|
5kg
|
Up to 90cm long
|
n/a
|
No
|
Signed for 1st Class
|
| Large Parcel UK Mainland* |
£9.90
|
10kg
|
Up to 150cm long
|
n/a
|
Yes
|
Signed for, 1-2 working days courier service
|
| Extra Large Parcel (>1.5m) UK Mainland*^ |
£19.90 (orders <£50)
£14.90 (orders >£50)
|
20kg
|
Above 150cm long
|
n/a
|
Yes
|
Signed for, 1-2 working days courier service
|
| FREE UK Mainland* Courier For Orders Over £200** |
FREE
|
n/a
|
n/a
|
n/a
|
Yes
|
Signed for, 1-2 working days courier service
|
* UK Mainland: Excludes Scottish Highlands, Channel/Offshore Islands, and Northern Ireland
^ For the Extra Large Parcel (>1.5m) UK Mainland delivery services, a minimum order value of £50 exc VAT is required for the £14.90 price. For orders less than £50, a delivery surcharge of £5 will apply to help cover the high courier and packaging costs for sending out such long items, thus taking the total delivery to £19.90. Note couriers charge us more than £19.90 to send out extra large items - this is because couriers have to manually handle long items as they cannot go on conveyor belts.
** Minimum Order Value of £200 exc VAT. Excludes all rental products, art display panel screens and acoustic art panels (due to weight restrictions)
2) Free Collection from our London Showroom
For some of our products, you also have the option to collect your order directly from our London showroom, at 353 Roman Road, Bethnal Green, E3 5QR. Just select this delivery option in the shopping cart, and our team will then contact you when your order is packaged up and ready for collection. Please see our Contact Us page for our address and opening hours.
3) Special Delivery Services Available.
Within London and South East, we can provide a special same day "door-to-door" hand delivered service, with a guaranteed 2-hour delivery time slot. The delivery fee will vary by postcode and type of van (the "door-to-door" delivery will cost considerably more than the standard options set out in the table above).
Within UK Mainland, our standard courier services are normally delivered 1-2 working days from order, between 9am to 530pm from Monday to Friday. For an additional delivery fee, we can upgrade to a guaranteed next day morning delivery (by 10am or by 12 noon), and also offer a Saturday morning delivery. The extra delivery fee will vary depending on the weight/size of the order.
Please Contact Us with your needs, including the products and quantities that you’d like to order, and we will email you a quote for the special delivery costs
4) Do you delivery to Scottish Highlands, Channel/Offshore Islands, and Northern Ireland?
Yes we do, although as our couriers charge us significantly more to send out to these areas, an additional delivery surcharge will apply and delivery may take a few days longer. Please Contact Us with your needs, including the products and quantities that you’d like to order, and we will email you a quote for the delivery costs.
5) Do you export your products to other countries?
Yes, we use reputable international courier companies to regularly export to many countries around the world, including to Europe, USA and Canada. A minimum export order value of £200 exc VAT will apply.
For our popular Picture Hanging Rail Systems, we now have a distribution centre based in The Netherlands which allows for easier and cheaper shipments of these products to all EU countries (post Brexit). Minimum quantities of 10 items (per product line) and minimum total order value of £200 applies to all EU orders.
Please Contact Us with your export needs, including the products and quantities that you’d like to order, and we will email you a quote for the delivery costs.