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Returns
Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible.
By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.
With our 10 Day No Quibble Returns Policy, you can return unwanted or faulty goods to us for a refund (less the delivery costs).
- You may cancel your order by giving us notice of cancellation within 10 days of the date of delivery to you. Such notice must be given by email or in writing (post). Please include your invoice when returning the item.
- If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
- On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them in which case please comply with the manufacturer’s instructions before disposing of hazardous goods.
- Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of returning the goods to us but we ask that you allow us to nominate the carrier in advance.
- Returned items should be unused, in a saleable condition, with their original packaging and with all component parts received.
- We will process refunds due to you as soon as possible and, in any case, no later than 30 days from the day you have given notice of your cancellation.
- We usually refund any money received from you using the same method originally used by you to pay for your purchase.
- For orders that were eligible for free FREE UK Mainland Courier For Orders Over £200, if you decide to return the order then the cost of the original delivery will be deducted from the returned amount (unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us)
The above returns policy does not apply to rental products or for bespoke products, such as canvas stretcher bars, made-to-measure picture frames/mounts, or printed artwork. Separate terms and conditions apply, please ask before ordering.
If you have any questions please Contact Us