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Terms and Conditions

Please take a few minutes to carefully read through our Terms and Conditions for the use of this website before placing an order and print a copy for future reference
1 Our Contract
1.1 These Terms and Conditions govern the supply of goods sold by Picture Display Systems (a trading name of GT Partners Ltd, Company No 3690487, registered in England and Wales) of 353 Roman Road, London, E3 5QR (herein referred to as “we”,  “us” and “our”) to the customer (“you”) and constitute the entire and only agreement between us in relation thereto.
1.2 Our “website” 'herein refers to the following websites owned by us: and
1.3 All orders placed by you are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.
2. Price & Payment
2.1 The price payable for the goods you order is as set out on our website ( at the time you place your order. Plus any charges for delivery as advised to you when we process your order on our website.
2.2 Occasionally an error may occur and goods may be incorrectly priced on our website in which circumstances we will not be obliged to supply the goods at the incorrect price. We verify prices as part of our dispatch procedures. If a product's correct price is less than our stated website price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
2.3 We must receive payment for the whole value of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
2.4 VAT: All prices include VAT at the current appropriate rate
2.5 Prices are liable to change at any time, although changes will not affect orders for which we have already sent you a Dispatch Confirmation email.
2.6  We accept payment with Visa Credit, Visa Debit, Mastercard, MasterCard Debit, JCB, Visa Electron and Maestro. Or by sending a cheque made payable to “G T Partners Ltd” to our company address listed under clause 1.1.
3. Delivery & Title
3.1 We will deliver the goods in accordance with your order usually within the stated delivery time but certainly within 30 days of accepting your order. In addition to your rights under clause 5, in the unlikely event that we do not make the goods available to you within 30 days of accepting your order you will have the option of cancelling your order by notifying us accordingly prior to delivery. Before placing your order, please refer to the delivery options set out on our website to ensure that we can deliver to your address. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.
3.2 For reasons of health and safety and to avoid any property damage, some very large items/orders can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation or fitting services upon delivery unless otherwise agreed by us.
3.3 You must do all that you reasonably can to enable delivery to take place at the stated time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
3.4 Without prejudice to Clause 3.3, upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, ownership (also known as “title”) in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall: (i) not be entitled to use the goods; (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
4. Availability
4.1 While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.
5. Damaged Items, Missing Items, Cancellation & Returns
5.1 If any items are damaged or missing, these must be reported within 48 hours of delivery. A photo needs to be emailed to us to support any claims for damaged items.

5.2 You may cancel your order by giving us notice of cancellation within 10 days of the date of delivery to you. Such notice must be given by email or in writing (post). If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
5.3 On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them (in which case, in the unlikley event the goods are hazardous, please comply with the manufacturer’s instructions before disposing of them). Where the goods are being returned because they are faulty, incorrect or because of unsuitable substitution by us, we will meet the cost of returning the goods to us but we ask that you allow us to nominate the carrier in advance.
5.4 Returned items should be unused, in a saleable condition, with their original packaging and with all component parts received.
5.5 We will process refunds due to you as soon as possible and, in any case, no later than within 30 days of the day you have given notice of your cancellation.
5.6 We usually refund any money received from you using the same method originally used by you to pay for your purchase.
6. Liability
6.1 If you have notified us of a problem with the goods within 10 days of delivery, we will (subject to clause 4) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
6.2 We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
6.3 This does not affect your statutory rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
6.4 Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
6.5 If you are a trade customer and subject to Clause 6.3, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless, and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.
6.6  For the avoidance of doubt, the term "losses or damages" herein applies to all losses and damages of any kind, including (and without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, business or management time, loss of or damage to property and claims of third parties.
6.7 Except where specifically stated on this website, and to the fullest extent permitted at law, we nor any of our affiliates, directors, employees or other representatives will not be liable for any losses or damages arising out of or in connection with the use of this website.
6.8 We have taken all reasonable care to ensure the information contained within this website is accurate, current and complies with relevant legislation and regulations as at the date of issue. However, we accept no liability for any losses or damages arising from any errors or omissions or for this information becoming out of date.
6.9 Access to and use of our website is at the user's own risk. We do not guarantee that the use of this site will be compatible with your PC or other device. We accept no liability for any computer virus infection, corruption or loss of data held on your PC or other devices, or any liability for any other losses or damages of any kind resulting from the use of this website or from any material downloaded from it.
6.10 This site and the materials, products and services in this site are provided on an "as is" and "as available" basis. We do not warrant that our website or server shall be available on an uninterrupted basis, and consequently we accept no liability for any losses or damages arising out of such unavailability.
6.11 We accept no liability for any losses or damages arising out of changes made to the content of this site by unauthorised third parties.
6.12 With the exception of death or personal injury caused by our negligent acts, we shall only be liable for any loss or damage which is a reasonably foreseeable consequence or breach of these terms and conditions.
7. Termination
7.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.
8. Force Majeure
8.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation: strikes, lockouts and other industrial disputes; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; The acts, decrees, legislation, regulations or restrictions of any government).
8.2 Our performance under this agreement is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
9. Overseas Orders
9.1 If you order products from our website for delivery outside of the UK, they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. You will be solely responsible for payment of any such import duties and taxes. Please note that we have no control over these import duties and taxes and cannot predict their amount. If in doubt, you should contact your local customs office for further information before placing your order on our website.
9.2 You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
10 Written communications
10.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
10.2 All communications given by you to us must be made via sending an email to, or by writing to us at our company address (as stated under clause 1.1).   
10.3 We may communicate to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed to be received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
11. Our right to vary these Terms and Conditions
11.1 We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, technology, payment methods, relevant laws and regulatory requirements.
11.2 You will be subject to the Terms and Conditions in force at the time that you order products from us, unless any change to those Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Terms and Conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 10 days of receipt by you of the goods).
12. Copyright
12.1 All images, code, text, logos and trademarks contained in this site are subject to copyright by us or their respective copyright owners. All rights are reserved.
12.2 You agree that you will neither solely, or jointly with or on behalf of any other third party, download, use, copy, modify, alter, adapt, transmit, publish, display, distribute or commercially exploit any material displayed on our site, be it digitally or by any other means, without the prior written permission of the copyright owner or their agents. For the avoidance of doubt, this material includes (and is not limited to) all text, designs, logos and images (or any part of an image) displayed on our website or contained within any other promotional or marketing material prepared by us.
12.3 Any unauthorised use of the material displayed on our site, or contained within any other promotional or marketing material prepared by us, may violate Copyright Laws, Trademark Laws, the laws of privacy and publicity, and communications regulations and statutes.
12.4 In the event that there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an interim injunction will be ordered, which will prevent any further use or distribution of the disputed content until a final court hearing.
13. Trademarks
13.1 The trademarks, logos and service marks used and displayed on this website are, unless otherwise specified, the trademarks of G T Partners Ltd. Any use of our trademarks - including and not limited to our logo, copy and design is strictly prohibited without prior written permission from us.
14.1 Privacy
14.1 We take privacy seriously. We will not disclose or pass on your personal information to any third parties, except if required by law. We will never sell your personal information.
14.2 All information that we collect about you will be treated as confidential and used strictly in accordance with the Data Protection Act 1998.
14.3 The information we collect about you will primarily be used by us to provide our products/service or respond to an enquiry, and secondly to inform you of news, events and other information about our products/service.
14.4 If at any time you do not wish to receive this marketing information, you can unsubscribe by replying to a promotional email with the word "unsubscribe" in the subject line or by e-mailing us at customercare(at) (replacing "(at)" with "@")
14.5 You may review the information we hold about you by sending an email to customercare(at) (replacing "(at)" with "@"). If you find any inaccuracies, we will delete or correct it promptly.
15. Website accuracy
15.1 The colours and appearance of products displayed on our website may vary slightly from the original products. This is due to differences in individual monitor settings, photography limitations and file size restrictions.
15.2 We aim to ensure that all the information available on our site at any time is accurate and complete. However, we are not responsible for any errors or omissions. If you notice an error or omission on our site please point it out to us. We will then use all reasonable endeavours to correct errors and omissions as quickly as possible.
16 Links from this website
16.1 Our site may provide hypertext links to the websites of carefully chosen partners and a few other organisations that we think will be of interest to you.
16.2 Whilst to the best of our knowledge these are all reputable sites, we have no responsibility or liability for the availability, content or any policies of these websites and accept no responsibility for any consequences of their use.
17. Transfer of rights and obligations
17.1 The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
17.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
18. Changes to Terms & Conditions
18.1 We reserve the right to change these terms and conditions at any time without notice to you by posting a revised page on our website. Price and availability information is also subject to change without notice. Any changes will take effect from the day of publishing on this site. You agree that we have no obligation to inform you of these changes and that it is your responsibility to establish whether the terms and conditions have been changed. If you disagree with any changes then you must stop using this site.
18.2 For the avoidance of doubt, clause 18.1 applies to changes to the terms and conditions for the use of our websites. It does not apply to the terms and conditions within agreements with our clients or our partner artists.
19. Queries and Complaints
19.1 We aim to provide the highest levels of customer service. We handle all enquiries quickly and deliver our service smoothly and accurately.
19.2 Should you have any complaints or comments about our service, please do contact us by sending an email to customercare(at) (replacing "(at)" with "@"), quoting your order number.  
20. General
20.1 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.

21. Refund Policy for Rental Products
21.1 If you cancel your rental order at least 10 working days before the delivery/start date of your rental period, then a full refund will be made  
21.2 If you cancel your order less than 10 working days and more than 2 working days before the delivery/start date of your rental period, then 50% of rental fees will be refunded, along with a full refund on deposit and delivery/collection fees    

21.3 For rental orders cancelled less than 2 working days before the delivery/start date of your rental period, there is no refund on rental fees, and a full refund refund on deposit and delivery/collection fees


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